testimonials
"I have worked with Darell and the guys at ITi for just over a year now and I have to say that they have been a pleasure to work with. Not only have they been very keen to understand our business, but they've worked meticulously to solve any IT problems we've thrown at them.
One thing that is very important to me when working with external teams is professionalism and loyalty and ITi have always maintained this despite being given some impossible projects to work out.
I have no doubt that we will continue to work with ITi in the future."
Patrick Leighton -
Linards Ltd, Design and Print Studio, Hertfordshire
IT and Technical Support Without the Headache
IT-initiative Remote Help Desk Support is...
- 100% Customer Service Focused
- Fast & Reliable
- Incident Resolution Focused
- Currently Supporting Some of the Area's Largest Organisations
ITi has elite experience in providing remote help desk solutions that enable our clients to benefit from cost-effective support without sacrificing productivity.
Technical support services can be accessed through a variety of options:
- Users can call our help desk line directly
- Email us issues that go directly to our Help Desk Support Center
- Request for remote shadowing
- State of the art ticketing system keeps the customer informed on the status of each issue
Comprehensive IT Support
- Calls answered within 30 seconds
- Support for office applications or proprietary applications
- Handle connectivity, applications, printers and more!
- Help Desk Consultants are trained to foster user understanding and collaboration
ITi's Help Desk Consultants go through a thorough screening process to ensure you receive superior support. Every ITi help desk consultant has:
- a minimum of 4 years Technical Support
- experience troubleshooting Hardware and Software issues
- Network Administrator skill set with Desktop Support Focus
- a thorough understanding of each clients' business for maximum support capabilities
Remote Help Desk Support with Measurable Results
Our team provides assistance that can be tracked. ITi sends you monthly Help Desk and Phone Reports to help you track your IT expenditures, performance, and alleviates hours spent preparing presentations on IT performance.
